Making Your Order from XR, LLC

If you have a credit card or a Visa/MasterCard debit card, you can place a secure order directly through this web site. Just click on a category, browse the items you are interested in and add items to your online shopping cart. When you are finished, click the checkout button (top of screen) and follow the check out instructions.  All sales are final. By placing an order online, you consent to have read these terms and agree abide by them.

To Order by Phone

If you don not wish to place your order over the internet, XR makes it easy to order by phone. You may place your order via telephone Monday to Friday, 6:30 a.m. to 5 p.m. Pacific Standard Time 714-907-1038.
Telephone orders can be paid with Visa®, MasterCard®, Discover® or American Express®.

To Order by Mail

If ordering by mail and paying by check or money order:

• Shop the site and notate your SKUs that you would like to order.
  
• Please click here to check the shipping charges listed here:
  
• Total your order with the shipping rate from the chart.
  
• Do no't forget to include sales tax if you live in California.
  
• Send your order and payment to:
  
• XR, LLC
• 16812 Gothard
• Huntington Beach, CA 92647
• 714-907-1040
• United States
• Please allow up to 15 business days for your check or money order to clear after arrival.
  
• If you wish to be notified of when your payment has been received, please include a VALID email address, as all confirmations are sent via email.
  

XR, LLC Payment Policy

• All payments are in US funds.
• We accept Visa, MasterCard, American Express, and Discover.
• We accept checks and money orders for US Mail orders only.
• For international payments,  we accept VISA, MasterCard, American Express and international money orders payable in US funds.
• We do not ship COD.
• Once an order is placed, your credit or debit card is immediately charged for the full amount of your order.
• Orders that fail Address, ZipCode and CVV2 matches are subject to further verification and order delay.
• We do not accept returns for refunds to credit cards; only store credits are issued.

Please order carefully. All sales are final. If you have any questions, please contact us!

Return & Exchange Policy:

We return or exchange for STORE CREDIT only, please order carefully.

To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et al).  Once these items leave our warehouse, we consider them to be used and non-resalable.

These items include (but we are NOT limited to):

• ANY dildo or vibrator.
• ANY enema kits.
• ANY item that breaks the surface of the skin.
• ANY item that is inserted into the penis, vagina or anus.

1. All products are warranted by us for 30 days from the invoice date. If any product is found DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only.
2. We will be glad to exchange NON-DEFECTIVE items that do not constitute a health risk for 30 days from the invoice date. All NON-DEFECTIVE returns will be issued Store Credit for the amount of the item.
3. The customer is responsible for the cost of all shipping charges, unless item is defective.

How to arrange your return or exchange: Please contact info@xrllc.com or 714-907-1038 to obtain approval for your exchange. Returns will NOT be accepted without an RMA (Returned Materials Authorization) number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Cancellation Policy

Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted.   Please order carefully.

Disclaimer

XR, LLC makes no warranty, expressed or implied, as to the safety of any of our products. All of our products are sold as novelties only. Furthermore, we accept no responsibility for injuries sustained while using our products. The purchaser assumes all risk and liability of use for all our products.